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FRÉNDS Customer Club Terms and Conditions

General
1. The FRÉNDS customer club (hereinafter: the "Club" or the "Customer Club") is operated by FRÉ SKINCARE LTD (hereinafter: the "Company").
2. These regulations are intended to set the terms of joining and the rules under which the Customer Club is managed, the purpose of which is to strengthen the connection between existing and new customers and the Company by providing updates, information, and various benefits to Club members.
3. The Club is for an indefinite period; however, the accumulation of points in the Club may expire in accordance with the provisions of these regulations. The Company is entitled to update these regulations and the Club's terms from time to time (subject to legal provisions), and the binding version thereof shall be published at the Company's offices at 4 Raul Wallenberg St., Tel Aviv, and may also be viewed on the Company's website.
Joining the Club
1. Joining the Club is free of charge. The Company reserves the right to charge membership fees for the Club at its sole discretion.
2. Membership in the Club is for an indefinite period.
3. An individual customer aged 18 or older who has agreed to provide the Company with the details requested and to receive marketing messages and content from it, as detailed in these regulations, is eligible to join the Club.
4. As a condition for membership in the Club, the applicant undertakes to fill out a Club application form on the Company's website or by any other means, manual or computerized, as the Company may decide from time to time, and to provide the Company with the required registration details. The registration details shall include, among others, the following: first name, last name, date of birth, gender, skin type, skin concern (if any), age range, skincare frequency, level of skincare knowledge, preferred scent level, and contact means in one of the following ways: an email address and/or a mobile phone number (hereinafter: "Contact Details"). It is clarified that joining the Club is permitted only once per person, and no additional registration will be allowed for anyone already registered as a Club member.
5. The applicant must provide correct, current, and complete details. Furthermore, the Club member is responsible for updating the Company regarding any change in any of the registration details, including Contact Details, to allow the continuous connection between the Company and the Club member. The Company will not be responsible if the Club member does not receive a benefit, mailing, update, or notice in connection with the Club if the Club member has not updated the details as aforesaid.
6. The Company may decline a request to join the Club at its sole discretion and for reasonable grounds.
7. The Club member hereby confirms that her name and details, as provided by her at the time of joining the Club, as well as any other information provided during the Club registration process and/or in any other way and/or that will accumulate in connection with the Club or the Club member's purchases on the Company's website, or any data produced based on the analysis of the aforementioned data and information, will be transferred to the Company and used in accordance with the Privacy Policy detailed on the Company's website.
8. The period of membership in the Club shall begin upon filling out the registration details on the website, or by another registration means accordingly, and shall end upon the Club member's notice of her desire to terminate membership in the Club or upon the Company's decision, both subject to the terms of these regulations, provided that if the Company chooses to terminate the Club member's membership, except under the circumstances detailed in section 6 below, the Club member will be granted a reasonable period to redeem the rights she accumulated prior to termination, as required by law.
9. Every Club member may request from the Company in writing that the information relating to her be deleted from the Company's database or not be provided to a certain person or persons; however, in such a case, her membership in the Club will terminate subject to legal provisions, and the points accumulated for the member will be deleted.
10. Membership in the Club is intended for individuals only (as opposed to corporations, agents, and business entities) for personal, household, or family use, and membership in the Club, including any right or benefit granted by virtue thereof, is personal and non-transferable.
Mailings and Information about the Club Member
1. Upon joining the Club, the Club member is invited to give her consent to receive marketing mailings, which will be sent through various mailings, including mailings via email, SMS/WhatsApp messages, or any other way, all subject to the provisions of any law. It is clarified that information regarding benefits for Club members may be provided via various mailing means and may even include marketing information. Without derogating from the Club member's right to stop receiving marketing mailings, the Company does not guarantee that information regarding benefits for Club members as aforesaid will be published by means other than the marketing mailing. Club members who have given their consent to receive such mailings may request at any time to stop the mailings or request that they be sent in one or more of the ways detailed below. Notice regarding stopping the mailings shall be given to the Company in one of the following ways: sending an email to support@freskincare.com, performing an automatic removal by clicking "Unsubscribe" at the bottom of the emails, or by contacting the Company's customer service via the Company's website ("Contact Us"). Without derogating from the above, the Company may send the Club members update or operational information notices from time to time, which do not constitute advertising mail, via SMS, email, etc., subject to the provisions of any law. Furthermore, this section does not derogate from the Company's right to send advertisements in accordance with the provisions of any law.
2. Subject to these regulations, the personal data provided by the Club member in accordance with the application to join the Club and the registration questionnaire, as well as any information about the Club member collected during the period of membership in the Club, will be used by the Company subject to the provisions of any law and the Privacy Policy, among other things, for the purpose of contacting the Club member, managing and operating the Club or the website, improving and enriching the services and content offered on the website, adapting ads, content, and services displayed on the website to the Club member, marketing activities performed by the Company or someone on its behalf, and performing data analysis and statistical research. The Club member hereby confirms that the aforementioned uses will not be considered an infringement of her privacy and will not entitle her to any remedy or compensation. Furthermore, the Club member hereby waives any claim regarding the use of information as aforesaid, in accordance with these regulations, including a claim under the Protection of Privacy Law, 5741-1981.
FRÉNDS Club
1. FRÉNDS Club Program (which will expire on 31.12.2026)
  Membership in the Club allows members to be included in one of the three Club programs below, where the accumulation of points and benefits to which the Club member is entitled will be according to the Club program to which the member belongs, in addition to general benefits applicable to all Club members, all subject to the conditions of the Club regulations, as follows:
  1. General Benefits
    (1) 50 gift points on the first purchase.
    (2) 50 points upon signing up for SMS mailings.
    (3) 100 points for every purchase exceeding 500 NIS.
  2. Frend Program
    (1) 100 points on the birthday.
    (2) Accumulation of points for every purchase equal to the purchase amount (at a 1:1 ratio).
  3. Best Frend Program
    (1) After accumulating 500 points or more, the member will be assigned to this program.
    (2) Points will be accumulated such that every expenditure of 1 NIS entitles the member to 1.25 points.
    (3) Eligibility to receive updates on new launches first.
    (4) 200 points on the birthday.
  4. VIP Frend Program
    (1) After accumulating 1,000 points, the member will be assigned to this program.
    (2) Points will be accumulated such that every expenditure of 1 NIS entitles the member to 1.5 points.
    (3) Eligibility to receive updates on new launches first.
    (4) 300 points on the birthday.
    (5) Free shipping to a collection point for every order.
  5. Redemption of points will be done by purchasing a discount code at checkout, whereby every 100 points are worth 10 NIS, and the minimum amount of points for redemption is 400 points up to 5,000.
  6. The Club member will have the option to purchase certain products with exclusive benefits for Club members.
  7. Points are valid for one year only from the date of accumulation.
  8. The status in the account is maintained for one year and one must continue to accumulate points in order to maintain it.
  9. Removing from the SMS mailing list within three months from the date of joining will lead to the removal of the 50 points given at the time of joining. Re-registering after removal from the mailing list as aforesaid will not grant the 50 points benefit again that was given when joining the Club for the first time.
  Starting from 31.12.2026, the current FRÉNDS Club program (detailed in section 4.1 above) will end, and in its place, the new FRÉNDS Club program (detailed in section 4.2 below) will take effect.
2. New FRÉNDS Club program (which will be effective as of 1.1.2027)
  Membership in the Club allows members to be included in one of the three Club programs below, where the accumulation of points and benefits to which the Club member is entitled will be according to the Club program to which the member belongs, in addition to general benefits applicable to all Club members, all subject to the conditions of the Club regulations, as follows:
  1. General Benefits
    (1) 50 gift points on the first purchase.
    (2) 100 points with the second purchase.
    (3) 50 gift points for those who leave a review on a product.
    (4) 100 gift points for those who leave a review + photo.
  2. Frend Program
    (1) Joining requires registration.
    (2) Points will be accumulated such that every expenditure of 1 NIS entitles the member to 1 point.
    (3) Birthday benefit worth 20 NIS, valid only in the birthday month (on purchases exceeding 100 NIS).
    (4) Every accumulation of 100 points will entitle the member to 5 NIS.
  3. Best Frend Program
    (1) After a total expenditure of 500 NIS, the member will be added to this program.
    (2) Points will be accumulated such that every expenditure of 1 NIS entitles the member to 1.25 points.
    (3) Birthday benefit worth 30 NIS, valid only in the birthday month (on purchases exceeding 150 NIS).
    (4) Unique offers for purchase with point multipliers.
    (5) Receipt of digital tutorials.
    (6) Every accumulation of 100 points will entitle the member to 5 NIS.
  4. VIP Frend Program
    (1) After a total expenditure of 1,000 NIS, the member will be added to this program.
    (2) Points will be accumulated such that every expenditure of 1 NIS entitles the member to 1.5 points.
    (3) Birthday benefit worth 50 NIS, valid only in the birthday month (on purchases exceeding 200 NIS).
    (4) Invitations to exclusive events (subject to a limited number of participants).
    (5) Unique offers for purchase with point multipliers.
    (6) Free home delivery on orders over 199 NIS.
    (7) Receipt of digital tutorials.
    (8) Every accumulation of 100 points will entitle the member to 5 NIS.
  5. Redemption of points will be done by purchasing a discount code at checkout, whereby every 100 points are worth 5 NIS, and the minimum amount of points for redemption is 400 points up to 5,000.
  6. Points are valid for one year only from the date of accumulation.
  7. The status in the account is maintained for one year and one must continue to accumulate points in order to maintain it.
  8. Removing from the SMS mailing list within three months from the date of joining will lead to the removal of the 50 points given at the time of joining. Re-registering after removal from the mailing list as aforesaid will not grant the 50 points benefit again that was given when joining the Club for the first time.
3. Point Accumulation
  1. The accumulated points and their uses are in accordance with and subject to these regulations and are personal and non-transferable, cannot be combined or converted into Israeli currency or any other currency, voucher, or cash equivalent of any kind or type, or in any other way except as set forth in these regulations.
  2. Updating membership level (upgrading, downgrading, or maintaining the same level) depends on the volume of purchases made on the website during 12 consecutive months. The assignment of new customers to any level may be updated within 72 hours from the order date at the latest.
4. Redeeming Points
  1. A Club member will be able to redeem the points available to her at any time, as long as her membership is valid, and purchase using the points on the Company's website only. Point redemption is conditional upon logging into the Club member's user account on the Company's website during purchase.
  2. Point redemption will be executed according to the ratio set in the Club program to which the member is assigned.
  3. The accumulated points will be available to the Club member for 12 months from the date of the last purchase made by the Club member (hereinafter: "Last Point Accumulation Date"). Points not used by the Club member within 12 months from the Last Point Accumulation Date will be deleted from her account. In every purchase by the Club member, the validity of all points will be extended by an additional 12 months from the Last Point Accumulation Date. In every purchase made after 12 months from the Last Point Accumulation Date, the point accumulation will restart in the same manner as aforesaid. If the membership has expired, for any reason whatsoever, the Club member will not be able to make use of the balance of points accumulated to her credit. In any case, the deletion will be performed automatically without the Company being obligated to notify the Club member of the deletion as aforesaid, and no claim in this regard will be heard. If the Club member's membership has expired, for any reason, the member will not be able to use the balance of points accumulated to her credit.
  4. Points can be used starting from the first purchase following the purchase in which those points were accumulated. Checking the balance of points accumulated to a Club member's credit can be done in the personal area on the Company's website. It is clarified that updating the number of points on the Company's website is not done immediately and that deduction and/or addition of points in relation to points accumulated to the Club member will be done within about 72 hours from the time of point accumulation or redemption. For the avoidance of doubt, the number of points appearing on the website constitutes an estimate only and is not binding on the Company, and the current and determining number of points is the one appearing in the Company's database. To verify the exact number of points, please contact the customer service department, as detailed on the Company's website.
  5. In the event that the Club member has utilized more points than were accumulated to her credit due to a malfunction or error, the Company is entitled to demand from the Club member a refund in a value equal to the amount of points utilized in NIS, in order to cover the deficit in points, and the Company will be entitled to offset this amount from any sum that the Club member may be entitled to receive from the Company.
  6. In the case of accumulating points through fraud and/or dishonestly and/or in any way not in accordance with the provisions of these regulations, the Company will be entitled, at its sole discretion, to offset such points from the Club member's account.
5. The Company may offer Club members various and unique benefits at the Company's discretion. From time to time, the Company will send the Club member a notice regarding benefits she is entitled to redeem and the conditions for redemption.
6. The quantity of benefits, conditions for receiving each benefit, offering certain benefits only to part of the customers, and the quality of the benefits are subject to the full sole discretion of the Company, and it does not commit in any way to the quantity or quality of the benefits.
7. Redemption or receipt of a benefit will be carried out under the conditions published by the Company in relation to that benefit, including eligibility conditions, payment method, payment date, and any other relevant provision.
8. The benefits offered to Club members are personal, intended only for the Club members to whom they were offered, and are non-transferable.
9. Club members will not be entitled to double benefits (including those that do not stem from Club membership) without exception.
10. Eligibility for benefits granted to Club members is conditional upon the customer's membership in the Club being valid at the time of receiving the right to the benefit.
Credits and Returns
1. Credits and returns of items purchased using points will be done according to the Company's return procedures as they will be updated from time to time at the Company's sole discretion and subject to legal provisions. For the avoidance of doubt, it is clarified that no monetary refund will be given in case of canceling the purchase of a product that was purchased using accumulated points, and in such a case, the said points will be returned to the Club member's point account, subject to the Company's return policy.
2. Cancellation, return, or exchange of products for which points were accumulated at the time of purchase will lead to the cancellation of the points accumulated in the said transaction. In the event that between the date of purchase and the date of cancellation, return, or exchange as aforesaid, the Club member redeemed points accumulated in the said transaction, then upon cancellation of the transaction, the Club member will be charged a monetary amount equal to the quantity of points she redeemed and which were canceled. The Company reserves its right to offset the aforementioned monetary amount from other transactions of the Club member.
3. When returning an item for which points were accumulated (whether for a monetary refund as per the Transaction Cancellation Regulations or for a credit, according to the Company's exchange and return policy), the following procedure will apply:
  1. In the event that upon returning the item the consideration is refunded, all according to the Company's procedures – then the points accumulated for the returned item will be deducted from the account of the purchaser of the item (to whose account the points were accumulated).
  2. In the event that a credit is given for returning the item – then the points accumulated for the returned item will be deducted from the account of the purchaser of the item (to whose account the points were accumulated), and upon redemption of the credit by the Club member, the points that were deducted will be returned to the Club member.
  3. In the event that the item is returned in exchange for the return of the consideration paid for it and in circumstances where the points accumulated for the returned item were utilized and other items were purchased using them (hereinafter: "Redemption Items"), then in exchange for the return of the consideration for the returned item, the Redemption Items will also be returned, and if they were used, the Club member will pay their value. The Company will be entitled to offset the deficit in points from any monetary refund or credit to which the Club member may be entitled.
4. Credits and returns of items purchased at a discount given as a benefit to Club members will be carried out according to the price actually paid.
Cancellation/Expiration of Club Membership
1. A Club member will be entitled to cancel her membership in the Club at any time, by written notice that she will provide to the Company or by any other way that the Company allows. Upon cancellation of membership, the points accumulated to the member's credit will be automatically canceled. For the avoidance of doubt, it is clarified that canceling membership in the Club (in the event that joining it involved paying membership fees) before 14 days have passed from the day of joining the Club will entitle the Club member to the membership fees paid by her. Canceling membership after 14 days from the day of joining the Club does not entitle the member to a refund of membership fees (if they were paid at the time of joining).
2. The Company reserves the right to cancel or terminate membership in the Club if the Club member does not comply with the terms of these regulations and for reasonable grounds, including in circumstances where there is a suspicion that the Club member has committed an act of theft, fraud, deception, impersonation, or in any other case where, according to the Company's sole discretion, the Club member acted in violation of the provisions of these regulations, any law, or which may harm the Company's business or good name, or if the Club member acted unfairly to exploit the benefits granted to Club members according to the provisions of these regulations. If membership in the Club was canceled or terminated by the Company under the circumstances described above, the Company may cancel the balance of points accumulated that has not yet been utilized by the Club member until that date.
Termination of Club Activity
The Company reserves the right to terminate the Club's activity or change the terms of membership in the Club or the benefits granted by virtue thereof, at any time and subject to the provisions of the law and subject to the Club members' right to redeem the rights to benefits they received before the termination or change.
Transitional Provisions
1. On 31.12.2026, the validity of the current FRÉNDS Club program will expire, and in its place and effective from 1.1.2027, the provisions of the new FRÉNDS Club program will take effect.
2. Changing the Club program involves changing the benefits granted to members.
3. With the transition to the new FRÉNDS Club program, the points held by members within the framework of the current FRÉNDS Club program will be converted to the new FRÉNDS Club program, and it will be possible to make use of them according to the new FRÉNDS Club program, including such that every accumulation of 100 points will entitle the member to 5 NIS. If a Club member wishes to act to redeem the benefits granted to her according to the current FRÉNDS Club program, she will be entitled to do so until 31.12.2026, after which the points will be converted as detailed above.
Starting from 31.12.2026, the current FRÉNDS Club program (detailed in section 4.1 above) will end, and in its place, the new FRÉNDS Club program (detailed in section 4.2 below) will take effect.
Miscellaneous
1. These regulations constitute the terms of joining the club, and every member is considered to have read and agreed to the provisions of these regulations. The Company reserves the right to change and/or update and/or amend the provisions of these regulations from time to time, in all or part of their sections, including the provisions for joining the club, the membership period, the method of accumulating points, the types of benefits, and so forth, all as it sees fit, at its sole discretion and subject to legal requirements.
2. The binding version of the regulations will be published and updated from time to time as needed at the Company's offices and on the Company's website. Frey Skincare Ltd. reserves the right to change or terminate the club's operations at any time.
3. It is hereby clarified that any change to the terms of these regulations shall apply to all club members automatically. Continued membership in the club after changes have been made to the regulations constitutes agreement to the terms. A club member who does not agree to the terms is required to notify of the termination of their membership in the club.
4. Do not use trademarks, content, names, designs and graphic content, music, files, images, photographs, videos, text, and signs appearing on the Company's website, in club notifications and publications, in club mailings, or in any other marketing or advertising material of the club (hereinafter: "the Contents") for purposes other than personal and non-commercial use. Do not copy, use, display, distribute, or allow others to perform any of the aforementioned actions in connection with the Contents in any way, including, among other things, on websites, in publications of any kind, and so forth.
5. It is hereby clarified that membership in the club grants benefits on the Company's website in Israel only. Membership in the club is not related to Frey Skincare in any country other than Israel, or to any franchisee or other distributor of the Company's products that is not the Company, and therefore, membership in the club does not grant the right to accumulate or redeem points at Frey Skincare in any country other than Israel, or in any customer club existing or belonging to Frey Skincare companies in countries other than Israel or to any other company.
6. It is hereby clarified that membership in the club is intended for the Company's customers only. Company employees are not permitted to join the club or enjoy its benefits, unless otherwise expressly determined by the Company and subject to terms to be established by it.
7. For any inquiries regarding the club, please contact the Company's customer service, as detailed on the Company's website.
8. The headings in these regulations are for convenience only and should not be taken into account when interpreting any of its provisions.
9. The use of the feminine gender is for convenience only and these regulations refer to women and men alike.
10. The law applicable to these regulations, and any legal grounds arising from their use, including the validity and interpretation of the regulations' provisions, is Israeli law only. The courts of the Tel Aviv District shall have exclusive jurisdiction over any legal dispute arising from a disagreement regarding these regulations, except as provided by law.

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FRÉNDS Customer Club Terms and Conditions

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